Frequently Asked Questions
Answers to all your questions about 9r999
On this page you will find detailed answers to any questions you have about accounts, VIP, deposits and withdrawals, support, and responsible gaming.
9r999 is committed to providing a safe and straightforward gaming experience for players in Bangladesh. Whether you have questions about VIP cashback, depositing with bKash or Nagad, support channels, or responsible gaming limits — everything is answered and organised below. If you still cannot find what you need, contact us via 24/7 live chat or email.
FAQ — All Topics
VIP & Cashback
9r999 has four VIP levels in total —
Bronze, Silver, Gold and Platinum.
As you move up each level, the weekly cashback rate and special benefits increase.
Starting from Bronze and reaching Platinum unlocks the highest rewards.
The cashback rate varies by level. Bronze members get up to 0.2% cashback per week,
Silver up to 0.5%, Gold up to 0.8%, and
Platinum members enjoy up to 1.0% cashback.
Cashback is automatically added to your account at the end of every week.
Your VIP level upgrades automatically when you play regularly and keep your account active.
The more time and effort you put into playing, the faster you can move from Bronze to Silver, then Gold,
and finally Platinum. You will receive a notification when you reach a milestone and your level changes.
In addition to cashback, higher VIP members receive priority support, early access to special promotions,
and a dedicated personal account manager. Platinum members also have the opportunity to receive
exclusive rewards and invitations to special events.
Yes, weekly cashback can be withdrawn after it is credited to your account, subject to the applicable terms.
The minimum withdrawal amount is ৳1,000. No separate wagering requirement applies
to cashback withdrawals — read the terms and conditions page for full details.
Support Questions
The 9r999 support team provides service in both Bengali and English.
Full support in Bengali is ensured with Bangladeshi players in mind,
so language will never be a barrier.
9r999 support is available seven days a week, 24 hours a day.
Send a message on live chat or email us at any time of day or night —
the service does not stop on holidays.
The support team can help you faster if you have the following ready in advance:
your registered email or username, a brief description of the issue,
the date and amount of the relevant transaction (if it is about a deposit or withdrawal), and a screenshot if you have one.
Providing this information helps resolve issues more quickly.
Support is available through two channels. The first is the site's live chat —
you get an immediate response there. The second is email:
[email protected] — email is more suitable for complex matters or when you need to send documents.
Phone or WhatsApp support is not currently available.
The 9r999 support team tries to respond to emails as quickly as possible.
For urgent issues, using live chat gets you help in the least amount of time.
Keeping your email message clear and concise helps speed up the response.
Limits & Controls
Yes, 9r999 offers a cooling-off (short break) feature.
This allows you to temporarily deactivate your account for a set period.
Just let the support team know and the process can be started right away — no hassle involved.
For permanent self-exclusion, contact the support team directly.
Your request will be verified and your account will be permanently closed.
If you make this decision for your own well-being, 9r999 will always assist you with respect.
9r999 is for individuals aged 21 and above only.
This rule ensures the protection of minors and maintains a responsible gaming environment.
Age is verified at registration, and identity documents may be requested in cases of doubt.
Yes, players can set daily, weekly, or monthly deposit limits
to stay in control of their spending. Contact the support team to activate these limits.
It is an effective way to play responsibly.
Some common signs are: spending more money than your budget, repeatedly playing to chase losses,
prioritising gaming over family or work, and being unable to stop playing.
If you notice these signs, take a break and seek help from the support team or a trusted counsellor.
You can find detailed guidance and support information on 9r999's responsible gaming page.
You can also reach out to a local mental health helpline or counselling service.
Our support team is also ready to guide you at any time.
Deposits
No, 9r999 does not charge any deposit fee of its own. However, your mobile banking service
(such as bKash or Nagad) may deduct a small charge according to their own policy —
that follows the rules of the respective service provider.
Go to the 9r999 cashier page and select the bKash option.
Enter the desired amount and send money to the provided bKash number.
Save the transaction ID — you can show it to support if needed.
Your balance will typically update within a few minutes.
First, wait a few minutes — there may be a slight delay due to network issues.
If it still hasn't arrived, take your transaction reference number and contact us via live chat or
[email protected]. The support team will verify and resolve it quickly.
Currently, deposits can be made through four methods:
bKash, Nagad, Rocket and bank transfer
(from major banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank).
All methods are secure and protected with SSL encryption.
The minimum deposit amount for each deposit method is ৳300.
This applies to bKash, Nagad, Rocket, and bank transfer — all methods.
You can start playing by depositing ৳300 or any amount above that.
On your first deposit, you will receive a 100% welcome bonus, up to ৳15,000.
For example: deposit ৳1,000 and get a bonus of ৳1,000, giving a total balance of ৳2,000.
The wagering requirement is 25 times the bonus amount — on the bonus amount only.
For example: ৳1,000 bonus × 25 = ৳25,000 must be wagered before withdrawing bonus winnings.
Still have questions?
If you didn't find your answer, our support team is with you 24 hours a day, 7 days a week. Speak to us directly in Bengali — via live chat or email.
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