Your privacy is our responsibility
This policy explains in detail how your personal information is collected, stored, and kept safe on the 9r999 platform.
9r999 is a safe and reliable online gaming platform. We place the highest importance on our users' privacy. This Privacy Policy ("Policy") explains what information we collect when you use the 9r999 website and platform, how that information is used, who it may be shared with, and what rights you have over your data.
By using this site you agree to the terms described in this policy. We may update this policy from time to time — we will notify you of any significant changes. We recommend that you review this page regularly.
This policy applies only to the 9r999 platform. We are not responsible for the privacy policies of third-party websites or services.
1. Information We Collect
1.1 Registration & Account Information
When you open an account on the 9r999 platform, we collect the following information:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Password (stored in encrypted form)
- Preferred language and currency
1.2 Identity Verification (KYC) Information
To ensure secure transactions and prevent fraud, we may collect the following information for identity verification:
- National ID (NID) or passport copy
- Proof of address (utility bill or bank statement)
- Payment method verification details
All identity verification information is transmitted and stored securely via SSL encryption.
1.3 Financial Transaction Information
For deposits and withdrawals, we record the relevant financial information. bKash, Nagad, Rocket, and bank transfer are supported as payment methods on the 9r999 platform. Information collected during payment processing includes transaction amount, date, partial payment method details, and transaction status.
1.4 Automatically Collected Information
When you use the 9r999 platform, our system automatically collects the following information:
- IP address and device information
- Browser type and version
- Page visit time and duration
- Game history and betting activity
- Cookies and similar tracking technologies
2. How We Use Your Information
2.1 Service Operation & Improvement
9r999 uses your information to provide and improve the platform's services:
- To register and manage your account
- To process deposit and withdrawal requests
- To maintain gaming history and bonus records
- To provide customer support
- For the technical improvement of the platform
2.2 Security & Fraud Prevention
We use your information to ensure the security of your account and the platform:
- To detect suspicious transactions or access
- To prevent unauthorized account access
- To comply with anti-money laundering (AML) regulations
- To verify age and ensure responsible gaming
2.3 Communication & Notifications
We use your information to communicate with you:
- To send important notifications about account security
- To send transaction confirmation messages
- To share information about new bonuses and promotions (only with your consent)
- To provide responses from the support team
You can contact us at any time to opt out of promotional communications. Important account notifications will always be sent.
3. Who Your Information Is Shared With
3.1 Third-Party Service Providers
9r999 works with certain trusted third-party service providers who help operate our platform. These parties include payment processors, game software providers, and IT service providers. They receive only the minimum information necessary to carry out their work and are bound by strict confidentiality agreements.
3.2 Legal Obligations
In the following circumstances we may share information with authorities due to legal obligations:
- To comply with court orders or government directives
- To assist in investigations of money laundering or fraud
- To comply with applicable laws and regulations
3.3 What We Never Do
9r999 never sells or rents your personal information to third parties for the following purposes:
- Selling data for advertising or marketing purposes
- Sharing data with unrelated businesses
- Profiling or targeted marketing without your consent
4. Cookies & Tracking
4.1 What Cookies Are and How We Use Them
Cookies are small text files that your browser stores on your device. 9r999 uses the following types of cookies:
- Essential cookies: Required for login sessions and security
- Functional cookies: To remember your preferences and settings
- Analytics cookies: To monitor and improve platform usage
4.2 Cookie Controls
You can control or delete cookies through your browser settings. Keep in mind that disabling essential cookies may prevent some important platform features from working correctly, such as maintaining login sessions or processing secure payments.
5. Data Protection Measures
5.1 Technical Security
9r999 uses industry-standard security technology to keep your information safe:
- SSL/TLS encryption: All data transmission is encrypted
- Password hashing: Your password is never stored in plain text
- Two-factor authentication (2FA): Extra security for account access
- Firewall & server security: Prevention of unauthorized access
- Regular security audits: Identifying and addressing potential vulnerabilities
5.2 Data Retention Period
We retain your information only for as long as necessary:
- Active account data: for as long as the account remains active
- Financial transaction records: for the period required by legal obligations
- After account closure: for the minimum period required under applicable law
Even after account closure, we may be obligated to retain certain information for a defined period for legal and regulatory reasons.
5.3 Response to a Data Breach
If a data security breach occurs, 9r999 will take the following steps:
- Conduct an immediate investigation and take steps to contain the damage
- Notify affected users as quickly as possible
- Report to authorities in accordance with applicable law
- Improve security measures to reduce future risk
6. Your Rights
As a user of the 9r999 platform, you have the following rights over your personal information:
Right to access
You have the right to know what information we hold about you. By contacting the support team, you can receive a summary of your stored information.
Right to rectification
If any information on your account is incorrect or incomplete, you can request that it be corrected. Changes to important details such as name or date of birth may require identity verification.
Right to erasure
In certain circumstances you can request that your personal information be deleted. However, some information must be retained for a defined period due to legal and regulatory obligations.
Right to object to processing
You may object to marketing communications or non-essential data processing. After receiving your request, we will take appropriate action as quickly as possible.
6.1 How to Exercise Your Rights
To exercise any of the rights listed above, please contact our support team. After verifying your identity, we will process your request as quickly as possible. For complex requests, a response will be provided within 30 days.
7. Protection of Minors
9r999 is an adult gaming platform intended only for those aged 21 and above. We do not intentionally collect personal information from anyone under the age of 21. We verify age at the time of account registration, and if a minor's information is found to have been collected, it will be deleted immediately.
If you believe a minor has opened an account on 9r999, please contact us — we will act promptly.
8. Changes to This Policy
8.1 Notification of Changes
9r999 may update this privacy policy from time to time. The "Last updated" date at the top of this page always reflects the date of the most recent revision. For significant changes, we will notify you by email or through the platform.
8.2 What Continued Use Means
Continued use of the 9r999 platform after a policy update will be taken to mean that you have agreed to the updated policy. If you do not agree to the revised policy, please stop using the platform and contact the support team to close your account.
9. Contact Us
Privacy Inquiries
If you have any questions about this privacy policy or wish to make a request regarding your information, please contact our support team. We provide assistance in both Bengali and English.